The processes put in place allow management to make informed decisions and plan for future service management interventions. For example, there have been two thousand changes, and over a hundred management activities and associated workflows automated and orchestrated. The bank is managing a significant volume of transactions via the new platform.

TSB says it now has a very stable ‘run the bank’ platform on the cloud that is available 24x7 for customers, directly correlating to how customers perceive the bank's service. With repeatable best practices, Infosys uses this solution to avoid each customer reinventing the wheel every time. Infosys has a Center of Excellence with a team dedicated to enhance the best practice repository. It contains more than 70 ready-to-use configurations that have been developed and refined by over five hundred customer deployments across many industries. The Infosys Enterprise Service Management Café is an accelerator to speed up ServiceNow implementations by 40% in most customer situations. ServiceNow is connected to all supplier platforms that aggregate information for TSB to stay informed, be proactive, and make insight-driven decisions faster so that the business runs seamlessly with zero disruption. Infosys started with the rapid deployment of ServiceNow's core service management capability to connect the supplier ecosystems to ServiceNow. Automation and speed can benefit financial services businesses in the back office and in customer-facing use cases,” said Ajay Vij of Infosys. “Banks attuned to technology find that speeding up and automating traditional processes equip them with a vital competitive edge. Speed ranked as the top reason for financial service companies to migrate to cloud-based services in 2020 and in the future, the Infosys Cloud Radar 2021 survey found. Implementing cloud-supported IT upgrades to enhance speed-to-market has been a persistent top priority for financial services businesses even during pandemic-driven disruptions, Infosys research has found.

Platform 21 by T.R. Patrick